FAQs – HZD Bakery Case

How we work

Tell us the size and finish. We send CAD drawings for approval, then a written quote, then production in our factory and worldwide shipping.

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Customization

Size, materials, lighting, and logo. CAD drawings go out for your approval before we quote.

Pricing

Written quote after drawings are approved. Small batches are welcome; larger orders get a better unit price.

Payment

40/60 or 50/50 before shipment. Trade Assurance, cards, PayPal, or bank transfer.

Shipping

Sea, air, or door-to-door. Cabinets ship fully assembled — place and plug in on arrival.

Warranty

1-year compressor cover. Other parts get replacement support within the warranty year.

Frequently Asked Questions

This page answers the questions customers most frequently ask before and during quotation: products, customization, pricing, payment, delivery, quality and how we work together.

1. Product & Customization

Q1. What products do you manufacture?

We specialize in jewelry display cabinets, bakery/bread display cases, cake display cabinets, freezer display cabinets and clothing store displays, with full customization support.

Q2. Can you customize according to my requirements?

Yes. Size, design, materials, colors and functions can all be customized. Our standard process: confirm your requirements → provide CAD drawings/renderings for your approval → issue the official quotation.

Q3. What materials and finishes do you offer?

We offer stainless steel with brushed finishes in champagne gold, rose gold and titanium gold (anti-fingerprint treatment available), iron frames, multi-layer boards with baked paint finish, and stainless steel edging.

Q4. What kind of glass do you use?

We mainly use 8mm transparent tempered glass for clear views and safety; ultra-clear glass, curved glass and frameless (borderless) glass are also available.

Q5. Can you add our logo?

Yes, logo customization is available. Position, size and even illuminated logo effects can be made to match your brand.

Q6. Are the cabinets equipped with lighting?

Yes, LED lighting is available (warm white or cool white, strip or spot light) to highlight your merchandise.

Q7. Can you make refrigerated or freezer display cabinets?

Yes. Please specify the required temperature range, compressor preference and defrost method in your RFQ, and we will confirm the solution with you.

2. Pricing

Q8. How do you quote?

We provide the official quotation after your requirements (size, design, materials, colors, functions and quantity) are confirmed and the drawings are approved.

Q9. Is there a minimum order quantity (MOQ)?

We support small-batch and project-based orders; the MOQ depends on the model and configuration. Please tell us your quantity and we will advise accordingly.

Q10. Do you offer volume discounts?

Yes, larger quantities enjoy better unit prices. Share your quantity and target price and we will provide a tailored offer.

Q11. How long is the quotation valid?

Each quotation states its validity period, typically 15–30 days.

3. Payment

Q12. What are your payment terms?

We accept 40% deposit + 60% balance, or 50% deposit + 50% balance before shipment.

Q13. What payment methods are supported?

For the first cooperation, most clients pay through Alibaba Trade Assurance, which supports credit cards, PayPal, Apple Pay and bank transfers. T/T bank transfer is also accepted.

Q14. Is my payment protected?

Yes. Alibaba Trade Assurance protects your payment — if the goods are not received as agreed, you can apply for a refund. A formal quotation and invoice are provided for your confirmation before payment.

4. Shipping & Delivery

Q16. How are the cabinets packed and shipped?

Professional export packaging: EPE foam, bubble wrap, and a plywood wooden case, with corner guards and film on glass. Cabinets ship fully assembled — after arrival you only need to place them and connect the power supply.

Q17. Which shipping methods do you support?

We mainly use sea freight plus local trucking, with a fast boat (about 7–14 days to port) and a standard vessel (about 25–40 days to port). Air freight (7–15 days) and DHL / FedEx / UPS (3–7 days) are available for samples, spare parts, or small accessories.

Q18. Do you ship internationally?

Yes. Estimated door-to-door times include Southeast Asia 7–15 days, Middle East 15–25 days, USA / Canada and Europe / UK 25–35 days, Australia / New Zealand 15–25 days, and South America or Africa 35–45 days. The confirmed schedule is on your quotation.

Q20. Is on-site installation complicated?

No. Cabinets ship fully assembled, so installation is as simple as placing and plugging in — no extra labor or complicated work needed.

Q21. Can I track my order after shipment?

Yes. Once your goods are shipped, we provide the shipping documents and tracking information so you can follow the shipment until arrival.

5. Quality & After-Sales

Q22. What warranty do you provide?

A 1-year warranty for manufacturing defects. Free replacement parts are provided during the warranty period if a quality issue occurs. Lighting components (LED strips and power adapters) are covered.

Q23. How long is the service life of your products?

Based on years of customer feedback, the average service life exceeds 5 years with proper use and maintenance.

Q24. Can I inspect the goods before shipment?

Yes. Detailed photos and videos are provided for your final inspection before shipment; third-party inspection is also welcome.

Q25. How do you ensure quality as a manufacturer?

We are an own-factory manufacturer with 18 years of experience; every cabinet is fully assembled and inspected before packing.

Q26. What if there are quality problems after I receive the goods?

For transit damage, send photos and videos of the damage and outer packaging within 7 days of delivery; compensation is based on actual repair cost. For manufacturing defects within the 1-year warranty, we provide free replacement parts. See our Refund Policy.

Q27. Can I return or exchange a cabinet?

No. All display cabinets are custom-made to your design, size, and material requirements. Custom orders are not eligible for return or refund once production has started. Please review CAD drawings carefully before approving. Details: Refund Policy.

6. Company & Cooperation

Q29. What is the working process?

① Confirm your requirements (size, design, materials, colors, functions); ② CAD drawings/renderings for approval; ③ Official quotation; ④ Place order and production; ⑤ Photos/videos for final inspection before shipment.

Q30. Can we arrange a video meeting?

Of course. Our sales director and designer will join the meeting at your convenience to discuss store layout, display style, lighting options and customer flow.

Q31. Where can I find more information about you?

Official website: www.hzdisplayusa.com. Contact us anytime if you have further questions — we look forward to working with you.